Del 3: Jag har reklamerat min Crucial SSD

Nu har jag återigen fått svar från Crucial. Tidigare delar finns att läsa här: del 1, del 2. Det verkar som att SSD:n har en inbyggd funktion för att frigöra raderat utrymme som kallas Active Garbage Collection.

I mailet från Crucial (se nedan) finns det beskrivet hur man aktiverar funktionen. Eftersom jag har haft problem med SSD:n från dag ett tror jag inte att detta kommer att hjälpa men jag ska ge det en chans och ta nya benchmarks och jämföra med de gamla. Om jag inte märker någon skillnad så kommer jag att kontakta Crucial igen och då får jag förhoppningsvis disken utbytt.

Hello,

Thank you for your email and I am sorry you are having an issue between your Crucial V4 SSD and your PC.

After checking the information supplied, the behavior you are describing is consistent with deleted cells not being cleaned from your drive. This can result in reduced performance or even complete lack of response from the SSD.

There is a feature built into our SSDs called Active Garbage Collection. Letting Active Garbage Collection run on the drive for an extended period will clean these cells and restore the SSD to a healthy state.

To do this on your PC or Laptop, you will need to let the SSD idle for 6 to 8 hours.

In a PC, simply disconnect the SATA cable from your SSD and only leave the power cable connected. After switching your PC on, the SSD will be in an idle state but still have power so Garbage Collection can function. Leave the PC powered for the 6-8 hours.

In a laptop, power on with the SSD installed and enter your system BIOS (please refer to your system manufacturer’s documentation on how to access the BIOS.) Leave the laptop in the BIOS menu for the 6-8 hours.

Following this process, your drives functionality and performance should be restored.

To prevent the SSD performance degrading again, you can make adjustments to your power settings:

- Go to Control Panel
- Go to Hardware and Sound
- Go to Power Options
- Select Change Plan Settings
- Select Change Advanced Settings
- Make sure the 'hard disk' field is set to ‘never’ (Laptop users select 'battery and power adapter').

If the garbage collection will not restore your SSD, please initialize your drive following the instruction below:

http://forum.crucial.com/t5/Solid-State-Drives-SSD-Knowledge/How-to-initialize-your-SSD-Windows/ta-p/111492

I hope the issue will be sorted after the two technical solution however if it will still creating you problem, please reply to this email your feedback including your full details, delivery address and the proof of purchasing of your vendor and we will take from there.

I hope my reply was helpful but if you need any additional assistance or advice, please do not hesitate to contact us.