Del 2: Jag har reklamerat min Crucial SSD

Del 1 hittar du här. Jag har nu fått svar på mitt mail till Crucial, där jag skrev att jag hade problem med min SSD samt att den presterar väldigt dåligt. Mailet kopierar jag in nedan med grå bakgrundsfärg.

Det där med aligned partitions kände jag inte till, men efter att ha läst runt lite på nätet blir partitionerna aligned om man installerar Windows Vista eller Windows 7 direkt på SSD:n vilket jag gjorde.

Det var väldigt många frågor och jag har skickat svar nu så vi får se vad Crucial svarar. Uppdatering kommer så snart jag får svar från tillverkaren.

Hello,
Thanks for your email. I am sorry to hear about the issues you are having with your V4 SSD.

It is important to make sure that the partitions on your SSD are aligned correctly as misaligned partitions can reduce performance by up to 50%.

There can be different methods of doing this but one of our Crucial Community forum members has created a helpful guide on how to realign without losing data. You can view this, and other users experiences at the link below:

http://forums.crucial.com/t5/Solid-State-Drives-SSD/Re-alignment-without-data-loss/m-p/111154#M32439

As always, please ensure that you do back up your data before undergoing any system changes.

If you still have the same issue after trying the above we will arrange for a warranty exchange for the Drive.

But before doing this and to help us establish the cause of the issue, could you please confirm as much of the information below as possible:

- How long has the drive been in use?
- When did the problems first occur?
- What is the SSD being used for? (O/S, Storage, Page File, etc.)
- What is the SSD part number printed on the sticker (starting CT):
- Your exact system or motherboard model:
- Have you tried it in another system?
- Your current BIOS revision:
- Do you know your SATA speed (SATA-I 1.5Gb/s, SATA-II 3.0Gb/s, SATA-III 6Gb/s)?
- Operating system:
- What color or number is the SATA port the drive cable is connected to (Desktop users only)?
- Have you tried different SATA cables (Desktop users only)?
- Have you tried different SATA ports (Desktop users only)?
- Do you have more than one bay for hard drives/SSDs and have you tried the different bays (Laptop users only)?
- What Firmware version is printed on the sticker on the drive? - Have you upgraded this and if so, what is the current version?
- What BIOS SATA mode are you using (IDE/ AHCI/ RAID)?
- Have you posted on our Crucial Community forum about this? If so, please provide the link to your post:
- Do you have screen shots available (if relevant)?

Apologies again for the inconvenience and please let us know if we can provide any further assistance or advice.